This document sets out the pre-contractual information concerning distance contracts, through, referred to in Article 4 of Decree-Law No 24/2014 of February 14, 2014, and all subdomains, digital applications or sub-websites.

The registered trademark Ibersan and its domain is owned by AIM CIALA, S.A., with headquarters in Pinhal do Concelho, Apartado 159, 7540-909 Santiago do Cacém, NIF 507 643 240, from now on abbreviated by Ibersan.

Ibersan reserves the right to modify freely this pre-contractual information in order to adapt it to the applicable legislation, without any need for notice, advising users to check it frequently.

Both browsing and purchasing through the website and/or digital applications, presupposes the acceptance of the present information and practices described in this document and the General Conditions of Sale. The online sale is valid and applicable to the territories of mainland Portugal, Azores and Madeira Archipelagos and European Union countries.


If you are not satisfied with your order or if the item is defective, the customer may exchange or return the item within 15 days from the day on which he acquires physical possession of the item.

The article must be in the same condition as the original one in which it was sold, with no sign of improper use, in original packaging (if existing) and accompanied by all the accessories (if existing) as well as accompanied by the invoice proving the purchase of the respective item purchased in our online store.

In addition, they are excluded from the right to exchange and return, the article specially made to measure or manifestly customized according to the customer’s specifications.

In order to activate the free right of withdrawal, the customer must inform Ibersan in advance, before the expiry of the period defined above in this pre-contractual information, of his decision, by means of an unequivocal statement (for example, by e-mail), through the email or by the contacts +351 969 305 059, +351 269 826 599.

The customer must make the return by registered mail, together with the receipt and fully bear the shipping costs to proceed to the return or exchange of the item.

In the case of the return of the article, which by its nature cannot be returned normally by mail, the customer has to bear the direct costs of the return that are associated with the shipping costs.

Ibersan is not responsible for damages or losses of the article in the return process.

After contacting Ibersan and having received the return information, you can send us the article, duly packaged, with original packaging to the following address: AIM CIALA, Pinhal do Concelho, 7540-065 Santiago do Cacém.

The item will be checked upon arrival at our physical store and, will only be accepted for exchange or return the one that respects the conditions of return.


In case of return of item(s) that have been an offer, the refund will be made in favor of the customer who placed the order on the website.

For further clarification, please refer to the General Conditions of Sale, through the email or by the contacts +351 969 305 059, +351 269 826 599.


The customer will only be refunded after the validation that the article is in the same original conditions in which it was sold and, fulfilling all the requirements mentioned in the condition Exchange and Returns, being advisable to the customer, be careful with the article, as long as this is in your possession.

We will not reimburse the costs of shipping fees on the return item, as well as in case of returns in which the product has not yet been shipped, refund costs fees of the amount are applied on the customer.

The refund of the value of the item in return, will be made through the same means of payment that was used by the customer in the online purchase (bank reference or Credit Card), after the validation of the compliance with the conditions of return described above, Ibersan has a maximum period of 14 days for this purpose, from the date of receipt of the article at the above address.

With a view to speeding up the refund process, in the case of amounts paid by Credit Card and ATM indicating the associated NIB/IBAN, the refund will be made for the same means of payment.

In the case of payment by ATM without the indication of the associated NIB/IBAN, Ibersan asks the customer to provide the missing data. Regardless of the means of payment, it is the responsibility of the customer to verify the refund, in the Credit Card statement.

For further clarification, please refer to the General Conditions of Sale, through the email or by the contacts +351 96 930 50 59, +351 269 826599.


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